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‎01-07-2021 05:21 PM

HP Recommended
Product: HP Envy 7640
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with banding across the 8 1/2 width left to right. I print greeting cards and it really shows up on dark colors. I have run the alignment, the cleaning and even changed the cartridges. The line is dark and 1/2 inch apart. It almost appears to be an overlap. Any suggestions.

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3 REPLIES 3

‎01-13-2021 09:25 AM

HP Recommended

@42goodyear

 

Welcome to HP Support Community


I would like to help

 

Do you experience the same issue if you make Photocopies?

 

If possible please post a picture of the printout so we can understand the problem better

 

Also let me know if you face the same issue when printing regular papers or it's only when printing cards


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎02-11-2021 02:46 PM

HP Recommended

Sorry for the late response. I posted about a banding problem on my Envy 7640. To answer your question, this is a photocopy of the original. As you know it appears vertical but when it comes out of the printer it's horizontal left to right. I have tried it on plain paper as opposed to greeting card stock and have the same results. Thank you for your interest.  JQBanding.jpg

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‎02-16-2021 07:03 AM

HP Recommended

Thanks for keeping me posted

 

Are you printing using the HP Printer Assistant Software or the HP Smart App?

KrazyToad
I Am An HP Employee

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