Black ink won't print

[Oocaptmorganoo]

I just purchased a new 910xl ink cartridge for my printer. I put it in and it did not print any black ink. I attempted to clean the printer heads through the setting. Attempted alignment basically everything I could try, but nothing has worked. It's to the point I tried so many times I'm completely out of color ink.

[Kumar0307]

@Oocaptmorganoo, Welcome to the HP Support Community! I’m here to help.

I understand that the new replacement black ink cartridge is not working. Make sure you are using HP inks. 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Check if you have tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

If you have an alternate/old black ink cartridge, insert the same and check if it works. If it does, the new black ink cartridge is defective.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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Have a great day!