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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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My HP OfficeJet 5258 is not printing.

The internal mechanism that moves the black ink cartridge forward inside is making a scraping noise.  
We have cleaned the cartridges and replaced them but the problem continues.

We have turned off and unplugged the device and problem continues.
The home screen reads as follows but even after following its directions the problem continues.  

D292AFC4-B2C4-42F0-B31D-F74306309C2D.jpeg

 What do I do to fix this?

 

 

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