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‎09-29-2021 11:41 AM - last edited on ‎09-29-2021 02:44 PM by Moderator

HP Recommended
Product: OfficeJet Pro 6968
Operating System: iOS

I’ve had my printer for years with no problems.  It suddenly stopped printing.  I have installed new cartridges and tried cleaning the heads 5 or 6 times.  Do these things just “die”

Category:
1 REPLY 1

‎10-03-2021 06:15 AM

HP Recommended

@DReaber, Welcome to the HP Support Community! I’m here to help.

 

To assist you better, what is the issue with the printer? Is it printing blank sheets?

 

If yes, perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

If you have already tried a new set of ink cartridges and the issue persists, I'm afraid the printhead has failed. Please reach out to HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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