Cartridges dry

[Sillygirl6]

This printer we have not used a bunch. We mainly use our other one. I still think our membership was running for most of it. I stopped it a few months back and now I resumed it, but the cartridges were completely dry and I needed a printer so I did purchase cartridges, but HP is reaching out because they cannot read the levels on these cartridges so the answer is that I need cartridges sent to me I guess.

thanks. Leslie 

[Hawks_Eye]

Hi @Sillygirl6 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.