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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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bkkfun1628
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Message 1 of 2
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Changed Ink cartridge won’t print

HP Recommended
Officejet pro 6975

Changed ink cartridge receiving error cartridge is an older generation cartridge that does not work in your printer.

I replaced  HP cartridge 902XL, the same that came with HP printer.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@bkkfun1628

 

Welcome to the HP support community.

 

I understand that you are getting a cartridge error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Clean the ink cartridge and printhead electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Remove the cartridge indicated in the error message from the carriage.

  3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

    Copper contact on the ink cartridge

  4. Place the cartridge to the side with the contact facing upwards.

  5. Wipe the contact inside the printhead with a lint-free cloth.

    Electrical contact in the carriage

  6. Reinsert the cartridge into its color-coded slot, and then press down on it until it snaps into place.

  7. Repeat these steps for any other cartridges indicated in the error message.

  8. Close the door or lid to the cartridge access area.

Here is the HP document for your reference:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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