Color print quality

[PoppyNH]

I buy my ink from the HP instant Ink program.  Recently, my print quality deteriorated significantly.  After multiple calls to HP Customer Support it was determined that a defective cartridge was sent to me and it had "infected" my printer.  They sent me a replacement cartridge.  Upon installation, the problem did not improve.  Another couple of calls....the defective ink cartridge had rendered my printer inoperable.  They agreed to replace my printer and sent me a confirmation.  After a couple days, and not hearing anything further from HP, I called again.  The agent said..."we've sent you another cartridge", the replacement printer was cancelled.  I asked to speak to a supervisor.  The Agent came back on after several minutes and said...no the replacement printer was not cancelled....its coming.  I asked to speak to a supervisor.  The Agent said there was a long wait line to speak to a supervisor...could one call me back in an hour.  So, it's been several hours...no call.  AM IS STUPID?  WHAT'S GOING ON???

[Jay_G24]

Hi @PoppyNH,

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!