Colors not printing

[milico1]

cartridge are almost full...diagnostic says so...black prints but 80%...I 've done almost everything 

to no avail...wasted lots of paper trying ...need help !!!!     support kept me waiting for an hour and a

half ....until I got tired of waiting!!!

[Kumar0307 · Accepted solution]

@milico1, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not printing in color and the black print quality is not good.

Are you using HP ink cartridges? 

Perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the ink cartridges up to 2 times and print a test page to check the result.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If this does not help, use alternate/new ink cartridges and check.

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

HP Customer Support - Software and Driver Downloads 

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!