Dirty pages. Can I fix it ?

[G-Oker]

Hello,

My printer (Color Laserjet Pro M252n) has been producing grubby pages for a while now.

It used to be ok if I sent a document from my phone, but If I did it (same document) from my PC, it would be bad.

Now though, it seems to be all the time. 

I have run the cleaning option from the printer about 10 times today, and although the print output is better, it's still bad. 

Toner (original) cartridges are new ( last 3 months ).

The paper type is set to "any" ( I tried Heavy, but it kept asking me to put intermediate in ). 

The Paper being used is (new) HP premium paper 80 (170whiteness).

Is it kaput and time to look for a replacement? 

thanks in advance

[Jay_G24]

Hi @G-Oker,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a print quality issue.

If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:   https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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