Faulty instant ink cartridge wont print black

[Superflyuk]

I am getting horizontal lines across my prints.  I have tried disconnecting the printer from electric supply for 60 seconds then plugging back in, I have tried both levels of head cleaning, and realigning. Nothing has helped.

All of the top of the page which includes steps 1 and 2 of the realignment copy don't print at all, all the colours are ok but all the rest of the black text has lines through it.

I have also tried taking out the cartridge and reinstalling it.

I think I may need a new cartridge?

[Kumar0307]

@Superflyuk, Welcome to the HP Support Community! I’m here to help.

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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