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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Reader44
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First copy comes out light, then pages come out blank. Ink levels indicate cartridges are half full.

HP Recommended
OfficeJet Pro 6968
iOS

OfficeJet Pro 6968

3 years old

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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HP Recommended

@Reader44

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,
Copies that are a blank page can be caused by power source or mechanical issues. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.
 

Reset the printer:

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.
  6. Turn on the printer to complete the reset. If the issue persists, follow next steps.

Check scanner bar functionality, watch the scanner bar while scanning to see if it is working properly.

  1. Remove any original documents or photos from the scanner glass.

  2. Lift the scanner lid slightly, and then press the Copy button or icon.

  3. Look at the scanner. The scanner bar should illuminate and travel across the length of the glass.

    If the scanner light does not illuminate or move, Contact HP Customer Support to service the printer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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