HP DeskJet 2600

[Enry_Rome]

I installed new black/color cartridges on my printer. The Hp smart app tells me that the cartridges require registration with Instant Ink. I AM SUBSCRIBED to Instant Ink. The cartridge LED flashes on the printer display. Every time I install new cartridges, the printer unlocks and prints and the cartridge light stops flashing, but after a while the problem occurs again.

[Kuroi_Kenshi]

Hi @Enry_Rome,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Installation:

• Ensure the new cartridges are securely installed in their respective slots.
• Confirm that all packaging material and protective strips have been removed.

Printer Firmware Update:

• Ensure your printer's firmware is up to date, as this can affect how cartridges are recognized. Visit HP Customer Support to check for the latest firmware updates specific to your model.

Instant Ink Account Verification:

• Log into your Instant Ink account to ensure your subscription is active and associated with the correct printer. Check if the cartridges you received match those listed in your account.

Re-register Cartridges:

• Open the HP Smart app and follow any prompts to register the new cartridges with Instant Ink. This ensures HP recognizes them as part of your subscription.

Printer Reset:

• Perform a basic reset of the printer. Turn off the printer, unplug it for a minute, and then plug it back in and turn it on. This can often resolve simple recognition issues.

I hope this helps.

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Best regards,