HP Envy Pro 6452 did not come with setup cartridge

[mwelk11]

My HP Envy Pro 6452 came with two color setup cartridges, but I need one black setup cartridge in order to get through the setup process. How can I either obtain a black setup cartridge, or bypass the setup process? I am currently unable to use my printer.

[Jay_G24]

Hi @mwelk11,

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.

• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

You can reach the phone support team to get the missing black ink.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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