HP Ink Cartridge malfunction

[JanaLynn]

I've had three HP 902 XL black ink cartridges break upon trying to remove the orange lever to use, causing the black ink to spurt out of the cartridges all over me and everything in the area.  The first time this happened was over a year ago, and I figured it was just a defective cartridge.  But today I tried to open two of the cartridges, and they both "exploded".  Besides the wasted money I've spent on 3 defective cartridges, I've had horrible messes to clean up.  I'm afraid to try another opening another one.  I'm wondering if this is a common problem, or what to do now?

[Elohi_NR]

Hi @JanaLynn,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the cartridge error.

This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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