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Message 1 of 2
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HP LaserJet Pro 100 color MFP M175nw only prints one page then errors

HP Recommended
HP LaserJet Pro 100 color MFP M175nw
macOS 10.15 Catalina

All of a sudden the printer will not print more than one page.  If i want to print more than one I get and Error 79 message and the machine reboots.  I followed the instructions for the Error 79, but it did not help.  I was also getting an error message saying the firmware needs updating, but none exists and the printer firmware appears to be up to date.

 

Lastly, I am running non HP printer cartridges and haven't had any issues previously while running these.  

 

Trying to find a number to call HP doesn't exists so here I am.

 

Thanks

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HP Support Agent
HP Support Agent
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Message 2 of 2
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@Murph108

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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