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HPR PHOTOSMART B110A - Black cartridge replaced but printer won't print black now

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HP PHOTOSMART B110A
macOS 10.15 Catalina

Replaced the black cartridge but it wouldn't print. Assumed it was a faulty cartridge so went out and bought a second one, printer still won't print black. All other colours work find. Help! Have tried online chat assistance, troubleshooting guides, turning it on and off again. Nothing works.

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HP Support Agent
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@SREESOSBORNE, Welcome to the HP Support Community!

 

This seems like a hardware issue with the printer.

 

Check the ink levels, clean the printhead up to 2 times, and print a print quality page to check the result as shown in this document - Fixing Print Quality Problems for the HP Photosmart Wireless e-All-in-One Printer Series (B110)

 

If the issue persists, please reach out to HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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