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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎01-26-2026 04:23 PM

HP Recommended
Product: HP OfficeJet Pro 8125e All-in-One Printer
Operating System: Microsoft Windows 11

Our office recently purchased the new OfficeJet printer. It quickly got low on black ink within days of purchasing, so we tried the instant ink as advertised right on the printer itself. All of the clear advertising says that you'll receive an ink cartridge the next day when the printer shows that it's low. Well, we officially ran out of ink 2-3 days after signing up, and I check and the ink still has another week to get to us! 

I call an agent, and they say there's absolutely nothing they can do. The STARTER INK takes a week to get there, so what are we supposed to in the meantime with no ink? We're a business! They tell us just to buy a new ink ourselves...We couldn't print our important office documents for TWO DAYS. Totally slowed down the business. 

Then, we get an urgent email saying that we have an original, not an instant ink cartridge in the printer and we need to remove it so the instant ink can detect...really??? That's what the agent told me to do! 

In summary, instant ink is very misleading with its advertising and cost our business. I wish they would be transparent about the first batch taking so long to come in, and I wish HP could have accommodated us  in the meantime, but nope. We were on our own. 

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