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‎04-18-2024 02:15 PM

HP Recommended

How do I open my HP 6978 printer to expose the cartridges and replace them?

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‎04-21-2024 11:05 PM

HP Recommended

The printer will need to be powered on, then follow the instrruction in the document and video here.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎04-21-2024 11:25 PM

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Bob Hendrick,

Thank yor for respondng to my query.   I found the solution soon after I emailed the query.  It was exactly as described in the illustration.  I was very frustrated because that instruction used to be in my "HP Smart" app on my desktop but it's no longer there and I couldn't find it online.  So I'm keeping the instruction you sent me. 

 

Again, thanks for your volunteer help.

 

Lyn Corum

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‎04-22-2024 09:02 AM

HP Recommended

I am glad I could help.  I would ask that you mark the issue as solved, that would help others who might have the same question find the answer.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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