How to get a warranty replacement cartridge for a new genuine HP ink cartridge that is NIB.

[TallT]

I opened a new box of 3 color 951 cartridges for my HP 8600. The magenta and yellow are recognized fine, but the printer says the cyan cartridge has been previously used. The cartridge is full of ink and the cartridges all have the same info printed on them. How do I get HP to send me a new cartridge at no charge. I know for the time being I am S O L and will need to go to the local office supply and pay to get a new cartridge to use today. HP's support is a zoo.

[Elohi_NR]

Hi @TallT,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To get the replacement cartridge, we have limited support boundaries in the support community as of now.

This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.