Incompatible cartridge, not instant ink

[iris_1974]

I am SO frustrated. Bought HP 910 cartridges from Amazon, which has never been an issue before. Replaced the black one- it was fine. The color ones give me an incompatible cartridge message, and I have gone through all of the troubleshooting steps (firmware, etc.). The instructions on the incompatible cartridge pages are inconsistent, and do not get me to a place where I can contact a real human (I have tried the "Out of Warranty Phone Support" and it says not available, and the virtual agent gets me nowhere). So I went to Amazon to look at doing a return, and it directs me to contact the HP site!!!!!

I am beyond frustrated, and have wasted enough time on this. It seems like I should be able to get a replacement, but it's definitely not easy to find out. I just want to be able to print in color!! (Business, not personal)

[Elohi_NR]

Hi @iris_1974,

Welcome to the HP Support Community. 

I'd like to help!

To get the cartridge replacement, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!