Incompatible print cartridge

[Mslh]

I pay for HP Insta-ink and HP sent the wrong ink cartridge. Has this happened to anyone and how did you resolve it?

[zoey7886]

@Mslh, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding incompatible ink cartridges! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you encounter an issue with receiving incompatible ink cartridges through the HP Instant Ink program, you should reach out to HP Customer Support directly. They can ensure you receive the correct cartridges for your printer model. Here are steps you can take to resolve the issue:

Verify Cartridge Compatibility: First, make sure that the cartridges you received are indeed incompatible with your printer. You can check the model numbers against the compatibility list for your printer model.

Contact HP Instant Ink Support: Log into your HP Instant Ink account and look for customer support options. You can explain the situation and request an exchange for the correct cartridges.

Check Ink Cartridge Status: Ensure the cartridges are installed properly. Sometimes, improper seating or installation can result in compatibility errors.

Use HP Utility or DesignJet Utility: If you are using a compatible HP printer, you can verify the ink cartridge status through HP Utility. It helps you view the status and ink levels of your cartridges.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,