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‎05-16-2022 03:02 PM

HP Recommended
Operating System: macOS 11.0 Big Sur

I find that the ink smudges when I highlight my printed page. Ive tried using assorted markers and it is always the same. I have never experienced this before with other printers. Can you advise how to remedy this?

 

 

Category:
7 REPLIES 7

‎05-19-2022 06:54 AM

HP Recommended

@Stevey6

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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‎05-19-2022 07:19 AM

HP Recommended

I have an HP ENVY 6020e

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‎05-20-2022 07:22 AM

HP Recommended

Does this happen with all documents?


I am an HP Employee

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‎05-20-2022 10:31 AM

HP Recommended

Yes this happens with all documents as they all use the same ink.

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‎05-23-2022 06:45 AM

HP Recommended

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/29256673/...

 

Are you able to copy well?

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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‎05-23-2022 07:04 AM

HP Recommended

Yes I can copy well.

The problem seems to be that the ink used in HP cartridges is not permanent so reacts with highlighters and causes smudging. The ink on the  printed page breaks down and ends up on the tip of the highlighter so if it is bright yellow then the highlighter ends up with black ink on which ruins its future performance. I have no issue with the quality of the printed page it’s to do with the formulation of the ink that I believe to be the problem.

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‎05-26-2022 05:10 AM

HP Recommended

Please see if this helps:

 

https://support.hp.com/in-en/document/bpu03021

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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