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‎11-28-2021 02:59 AM

HP Recommended
Product: HP OfficeJet 4650
Operating System: Microsoft Windows 10 (64-bit)

The  printer has been working fine and out of the blue I get this message : 

"Ink cartridge problem

Remove and reinstall the indicated ink cartridge..."

I tried EVERYTHING suggested in the HP troubleshooting and forums sites and nothing works. So please do not send me to solutions that have already been tested.

 I have an inkling that this is a firmware error after updating. 

I spent money on two new black HP ink cartridges and nothing helps. If I am going to buy another printer I should be reimbursed for the cartridges.

Category:
1 REPLY 1

‎12-01-2021 10:00 AM

HP Recommended

@AnaPoulton
Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 
I understand you are getting this error on the printer screen and I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 

Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/    
         

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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