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‎01-17-2022 03:12 PM

HP Recommended

Has anyone been sent the same coloured ink? And what did you do to replace it they have sent me two magenta instead if a black and magenta? 

Category:
3 REPLIES 3

‎01-20-2022 07:47 AM

HP Recommended

 

Hi @Ni95,

 

I'd like to help!

 

I understand you received two magenta cartridges instead of one black and one magenta.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day

1 person found this reply helpful
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‎01-25-2022 10:51 AM

HP Recommended

Hi Thanks I think I've managed to get thos sorted just waiting for the ink to be delivered as I spoke tonsomeone over the phone so hopefully it should come soon 

 

Thanks 

Niomi 

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‎01-25-2022 11:12 AM

HP Recommended

That's great.

 

I am glad the issue is taken care of.

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

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