Instant Ink Cancellation

[Mazzystar1]

I have cancelled my instant ink cartridge and as HP sort of control my printer I cannot print anymore unless I buy retail cartridges.  Looking online at forum some people have bought their own cartridges but still can't print!  Is this a common problem?  I'm reluctant to spend £30 if I still cannot print.  I wish I had known HP would not let you carry on using their cartridges until the ink ran out.  What a waste!  Any advice would be greatly appreciated.  Thanks Maz

[Gaya1239]

Hi @Mazzystar1 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're facing a frustrating situation with your HP ENVY 6022e All-In-One Printer after canceling your Instant Ink subscription. While it's unfortunate that some users encounter difficulties with using retail cartridges after canceling their subscription, there are a few steps you can try to troubleshoot the issue:

• Restart Printer: Sometimes, simply restarting the printer can resolve communication issues between the printer and cartridges.
• Update Firmware: Ensure that your printer's firmware is up to date. HP occasionally releases updates to address compatibility issues and improve functionality. Update the firmware on an HP printer
• Reset Printer: Try performing a reset on your printer to clear any temporary glitches. Instructions for resetting your specific model can usually be found in the printer's manual or on HP's support website.

Refer to this document: HP ENVY 6022e All-in-One Printer user manual

I hope this helps. 

Take care and have a good day.

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