Instant ink cartridge no ink

[alexhyperion]

The print diagnostic and Hp smart app say I have enough black ink in my HP instant ink cartridge and won't send me another one for another month, but everything I print comes out with no black ink as though it were empty. How do I tell HP that the estimated ink level is incorrect and I need a new cartridge??

Also I've already tried multiple automatic diagnostic options, uninstalled software, removed the printer, etc, pretty much everything.

[Jay_G24]

Hi @alexhyperion,

Welcome to the HP Support Community

 I'd like to help!

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps! Keep me posted.