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‎03-06-2021 04:01 PM - last edited on ‎07-15-2021 02:27 PM by Moderator

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 10 (64-bit)

I have a fairly new HP950 XL black ink cartridge that seems to have been leaking massive amounts of ink.  Even after removing the cartridge and cleaning not only the printer rollers and the printer head, the black ink was blotching up in some places.  Today, I bought another new HP950 XL black cartridge and it's working perfectly.  Can I get a refund for the previous one that's hardly been used?  

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1 REPLY 1

‎03-09-2021 08:23 AM

HP Recommended

@pamama4, Welcome to the HP Support Community!

 

Apologies for the inconvenience caused. Please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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