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Message 1 of 2
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My deskjet 5258 won't print black

HP Recommended
OfficeJet 5258
macOS 10.13 High Sierra

My OfficeJet 5258 will no longer print Black.  It has only 74 prints since I bought it.  It will copy in both black and color, but not print.  I think it is a driver issue. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @CFarina3,

 

I'd like to help!

 

Find and change printing settings, such as selecting paper type and size, printing in color or black and white, and improving quality.

NOTE: 

Available print settings and menu locations vary by printer model, driver type, and the app you are printing from. HP recommends using Apple AirPrint to set up and use your printer. Go to Printing with Apple AirPrint (macOS and OS X) for more information.

  1. Open a document, photo, or webpage, click File, and then click Print to open the print dialog.

  2. If a Show Details button displays at the bottom of the dialog, click it to reveal all available menu options. The button changes to Hide Details when clicked.

    Print dialog in macOS

  3. Select your printer in the Printer menu.

  4. Select an option in the Presets menu that applies to your print job or paper type.

  5. Click the unnamed print options menu at the separator bar to display more settings options.

    Unnamed print options pop-up menu

  6. Change any print job settings.

    • Print in color or black and white: Select or de-select Black & White on the main dialog. The Presets menu also includes color and black and white options.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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