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‎03-11-2023 08:29 AM - last edited on ‎03-13-2023 11:33 AM by Level 5

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

My HP 5020 All in one printer is not recognising in HP ink cartridges. I purchased HP cartridges from Argos and one a while ago from cartridge world.

 

I have tried leaving it  off and turning it on again as well as cleaning the connection points as advised by online help. Nothing is working. I don't really want to by a new cartridge if the same thing happens again. This is applying to both the black ink and coloured ink cartridges. 

 

Printer is about 3 years old. 

 

Any advise would be much appreciated. 

Category:
1 REPLY 1

‎03-14-2023 10:12 AM

HP Recommended

@Bubble15

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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