• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-24-2020 01:56 PM

HP Recommended
Product: HP ENVY Photo 6255

My printer keeps printing faded and I already did the clean cartridge option 3 times along with the clean page smears option. I checked and I am not low on ink and these fairly new cartridges. 

Category:
2 people had the same question
1 REPLY 1

‎10-24-2020 03:19 PM

HP Recommended

I have an HP OfficeJet Pro 6978 inkjet printer with the same problems. I have gone through the same HP recommendations and other option to correct streaking and fading colors and now  the complete loss of the blue range.  I've cleaned and aligned the printheads per the instructions, checked the ink, deleted/reloaded the software, etc, all to no avail. I have come to the conclusion that I have to have my print heads replaced. I have tried to find a local firm that can repair HP desktop printers with no luck either. I'm now looking at replacing my printer which is unfortunate but appears to be my only option. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.