New ink and still not printing color

[RyleeJo]

This forum is kind of my last resort because I have tried everything….
The problem: I put brand new ink cartridges in my printer and my printer won’t print any color at all. I have an HP office jet 6958 printer with 902 ink. 
What I have already done: I have run it through the cycle to clean the print head 3 times. I also tried aligning the print head but for some reason the page wouldn’t scan so that didn’t do anything. I checked to make sure I didn’t buy expired ink cartridges and the vents on top of each one are just fine and have no debris. I tried printing multiple test pages from different computers so it’s definitely not the computer I’m using or what I’m printing….something is wrong with the printer!!! This printer is about 2.5 years old but was in storage recently for about 3 months. Since we didn’t use it for a while, I thought maybe the print head is clogged, but again, I already cleaned it 3 times. HELP!

[Betty0610]

@RyleeJo

Welcome to the HP Support Community.

I'd be happy to assist you with the color print issue.

Are you able to copy in color?

Let us know.

Thanks!

[RyleeJo]

No, I am still not able to print in color. I tried redownloading my printing software but that did not solve the problem

[Betty0610]

Are you able to copy in color?

[RyleeJo]

No

[Betty0610]

It could be a defective new ink.

I recommend you to contact the HP Support Team regarding a replacement ink.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!