cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HansWij
New member
1 0 0 0
Message 1 of 2
49
Flag Post

Print problem

HP Recommended
HP Envy 5530
Microsoft Windows 10 (32-bit)

Bought new ORIGINAL  cartridges HP301 XL as black one was finished. Replaced the empty one for a new one according to instructions.

Printer now prints color only. If I print black, nothing is printed at all.

Have checked all the info on the HP site and followed the instructions for these kind of errors but nothing helps. Does anyone has any solution ?

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,891 10,861 796 892
Message 2 of 2
Flag Post
HP Recommended

Hi @HansWij,

  

If you have already performed the steps from the document Color or Black Ink Not Printing and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation