Printer Misfeeding and misaligning?

[christine08f]

Does anyone know why this may happen when printing printables pdf documents?

Often times (even after trying do alignment troubleshooting on my printer) I will print a printable document pdf and make sure the setting is set to actual size. When I flip the page over to print the backside.. it is still set to print on actual size, yet somehow the crop marks aren’t aligned? I would imagine that the printable and crop marks are centered when they were created? These printables are from etsy sellers who have sold thousands of pdf documents...hard to believe its the document at fault. I have gotten so frustrated in the past with this that I just have Staples print the printables for me. Their crop marks match up to about like 98% back and front (not pictured here).

Hopefully the images help my explanation. The one picture shows the whole printable and then the other 2 are for you to be able to see the shadow of the back crop mark and how it obviously does not align.

Additionally, for other printable documents, my printer seems to feed the paper too much and it won't even print the entire page of the document. There will be a missing chunk of the document that has cut off because it fed too much of the paper at first before beginning to print. The printer continues printing the following pages as if it was printing correctly so it isn't like the last portion of the document page is merging onto another page.

i tried to return the printer but i am outside of Target's 30 day policy which is annoying. I have never had this printer working properly.

Ive reset my printer multiple times, unplugged it, aligned the printer 2-3 times under the settings. Im struggling here.

[Anand_Andy]

Hi @christine08f,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!