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‎09-19-2021 12:11 PM

HP Recommended
Product: Dell
Operating System: Microsoft Windows 10 (64-bit)

I have a 9010 printer. I received a notice that a cartridge needs replaced. I opened the door, but the cartridges do not move to the center. 

Category:
2 people had the same question
4 REPLIES 4

‎09-19-2021 12:57 PM

HP Recommended

Hi,

Just to make sure, have you opened both the top and front doors? please follow below support document, it have a video at the top:

https://support.hp.com/us-en/document/c06191540

 

If the same persists, please clarify what happens with much details as possible, can you see any movement? can hear any noise of the carriage tried to move?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎09-22-2021 02:19 PM

HP Recommended

i open both doors and there is no noise and the cartridges do not move. On the display panel, it states that a cartridge is ready for replacement. I tap the Replace button, but nothing happens.

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‎09-22-2021 02:49 PM

HP Recommended

I have the same printer and am having the same problem today. 

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‎09-23-2021 02:24 PM

HP Recommended

I got a solution. Thanks to HP helpdesk.

I resetted the printer (model 9012) to factory settings. Switching on/off did not work.

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