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Message 1 of 2
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Printer doesn't recognize new ink cartridge

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HP Envy printer.  Put in 2 new genuione hp ink cartridges.  Doesn't recognize the color one.  Tells me to remove and reinstall.

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HP Support Agent
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Message 2 of 2
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@PaulW81

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the printer product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Have you replaced the ink cartridge after moving from different place?
  • Are you getting any error message or code?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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