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‎03-14-2021 01:22 PM

HP Recommended
Product: HP PhotoSmart 8250
Operating System: macOS 11.0 Big Sur
Product: PhotoSmart 8250
Operating System: MacOS 11.0 Big Sur

My printer was printing fine until a few days ago.  Then it started printing in a washed out yellow and black.  I tried all the methods in the instruction book (i.e. clean printer heads, reset, etc.) and nothing was corrected.  Then since I had 6 new cartridges, I put all 6 new cartridges into the printer.  After that it is still printing in a washed out yellow/green with black text, although the dark cyan seems to work.  How can I get my printer to print correctly please?

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5 REPLIES 5

‎03-18-2021 01:58 PM

HP Recommended

@kittiesfour

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-photosmart-8200-printer-series/443048/model/443043/document/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎03-19-2021 07:56 AM

HP Recommended

Thanks for your help.  I looked at that page already a few days ago and it does not show my ink.  My 8250 PhotoSmart takes 02 ink cartridges.

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‎03-21-2021 08:06 AM

HP Recommended

Do clean the cartridges from the printer software installed on your Computer and see if that helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎03-21-2021 08:25 AM

HP Recommended

Hi Betty 0610,  Thanks for your reply.  I have already cleaned the cartridges individually.  I followed the instructions for Aligning the Printer, Cleaning the Printer Heads, Printing Out A Colour Check, etc. etc.  Nothing helps.

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‎03-27-2021 02:40 AM

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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