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‎12-14-2021 06:22 PM

HP Recommended
Product: HP Deskjet 3720
Operating System: Microsoft Windows 10 (64-bit)

I have recently moved from Hong Kong to UK with a HP Deskjet 3720.  I understand I need to reset the region before using UK ink cartridges.

Can HP support team give me instructions to change the region?

 

Thanks

Category:
3 REPLIES 3

‎12-14-2021 09:09 PM

HP Recommended

Hello @S-cat .

A customer support agent can help you finish setting up your printer. To speak with an HP customer support agent, go to HP Customer Support - Contact Us.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
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‎12-15-2021 02:27 AM

HP Recommended

Thank you!  I went to the suggested Contact but could not find any support agent.  There is only virtual agent which cannot help.  Please advise in more detail.

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‎12-15-2021 02:51 AM

HP Recommended

@S-cat, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the new ink cartridges after moving to a different country. We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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