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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Regionalization reset
Create an account on the HP Community to personalize your profile and ask a question
02-24-2021 10:31 AM
Hello, I need the instructions to do regionalization reset to a HP Officejet Pro 9010 to use HP 962 instead HP 964 ink cartridges.
Thanks, Diego
Solved! Go to Solution.
Accepted Solutions
02-25-2021 02:18 AM
@diegoqui, Welcome to HP Support Community!
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
02-24-2021 12:14 PM
You need to contact HP Support, go to support.hp.com and create a case. Code to change is device specific and HP does not share those details.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
02-25-2021 02:18 AM
@diegoqui, Welcome to HP Support Community!
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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