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‎05-22-2025 09:36 PM

HP Recommended
Product: HP LaserJet Pro M404dw
Operating System: Microsoft Windows 11

Hi, I purchased a genuine cartridge from a reputable large supplier. However, my printer shows error 10.00.46, non-HP chip. I have gone through some of the other threads but not found a solution. I have updated firmware to the latest version. The box my toner came in appears to be genuine as it contains the HP logo and QR code.

How can I resolve this?

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