cartridge not communicating with printer

[sandra512]

replaced tri-color cartridge; cartridge not communicating with the printer.

[Alden4]

Hi @sandra512,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY 5014 All-In-One Printer isn't recognizing the new tri-color cartridge after replacement, there are a few troubleshooting steps you can try.

• Check Compatibility: Ensure that the replacement cartridge is compatible with your printer model. Sometimes, using cartridges that aren't specifically designed for your printer can cause communication issues.
• Reinstall Cartridge: Take out the tri-color cartridge and reinstall it properly. Make sure it's securely seated in its slot.
• Clean Contacts: Sometimes, dirt or residue on the cartridge contacts can interfere with communication. Gently wipe the contacts on the cartridge with a clean, lint-free cloth.
• Restart Printer: Turn off your printer, wait for a few minutes, and then turn it back on. This can sometimes reset the printer's internal software and resolve communication issues.
• Update Firmware/Driver: Check if there are any firmware updates available for your printer on the HP website. Updating the firmware can sometimes resolve compatibility issues.
• Reset Printer: If none of the above steps work, you can try resetting the printer to its factory defaults. This can often resolve various issues. Refer to your printer's manual for instructions on how to perform a factory reset.

By following these steps, you should hopefully be able to resolve the communication issue between the tri-color cartridge and your HP ENVY 5014 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support