cartridges are missing error on display

[EB100]

cartridges are missing error on display and they are not changet and are original HP.

Latest driver and firmware are installed.

[sandytechy20]

@EB100

Welcome to the HP support community.

I understand that you are getting cartridge error, I am glad to assist you.

Follow these steps to fix the issue.

Clean the ink cartridge electrical contacts

Remove any debris or buildup from the contacts on the cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Push in on the cartridge indicated in the error message to release it from the carriage.

   

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Slide the cartridge into its color-coded slot until it clicks into place.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

Here is the HP document for your future reference:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.