color ink 902

[BeachSC]

What is the story with color ink 902?  Why is there none available?  Why is there no information from HP about it?

 Should I use off-brand cartridges?  Other manufacturers seem to have them.

[Jay_G24]

Hi @BeachSC,

I’d recommend you contact HP Phone Support in your region to purchase ink cartridges.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

and, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[RWS711]

I have the same question. I have been unable to get the yellow cartridges and ended up using recommended off brand replacements, They worked fine for about a month, now they totally messed up the printer. I cleaned printhead numerous times and was able to get MAG and YEL to work with the BK but no CYN so the color printing is so screwed up. This 3 yr old printer was working fine until this screw up. I have searched high and low on the internet but unable to fine any YEL. What is the big deal with this? Other HP numbers have yellow. I will be forced to get another printer soon...maybe I should consider another brand. This is certainly a waste of time for me and everyone else caught in this trap. They seem to make a planned outdate  on this printer. Always been a loyal HP fan, now, not so sure, unless there is a good explanation for this.  

[Jay_G24]

Hi @RWS711,

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!