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Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Microsoft Windows 10 (32-bit)

How do I clean the print

heads as I am getting a black line on all documents printed

1 REPLY 1
HP Recommended

@HudsonE50 

 

Welcome to the HP English Community --

 

Use the Embedded Web Server (EWS)

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Tools > Utilities > Print Quality Toolbox

 

Example - Alternate style EWS (select new OfficeJet Pro printers and perhaps a few Laser printers)

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Print Quality > Tools

 

Example - EWS - Tools - Print Quality Tools

9135_EWS_Tools_Print_Quality_Tools_19135_EWS_Tools_Print_Quality_Tools_1

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9120 All-in-One series | HP® Support

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.