hp printer printing blue instead of black

[a12334]

hp printer printing blue instead of black on glossy

[Rachel571]

Hi @a12334,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP printer is printing blue instead of black, especially on glossy paper, it might be due to several factors ranging from settings to hardware issues. Here are some steps you can follow to troubleshoot and possibly fix the problem:

Check Printer Settings:

• Print Quality Settings: Make sure the print settings are appropriate for glossy paper. Printers often have different modes for different types of paper.
• Color Management: Ensure that the color settings in the printer properties are set correctly. Sometimes, settings might be adjusted to favor other colors over black.

Inspect Ink Levels and Ink Cartridges:

• Ink Levels: Check if the black ink cartridge is low or empty. Replace it if necessary.
• Cartridge Installation: Ensure that the ink cartridges are properly installed and that there are no installation errors. Make sure each cartridge is in the correct slot.
• Genuine Cartridges: Verify that you are using genuine HP ink cartridges. Third-party or refilled cartridges might not provide the same quality and could lead to color discrepancies.

Clean and Align the Print Head:

• Cleaning: Use the printer’s built-in tool to clean the print head. This can help if the nozzles on the black ink cartridge are clogged, causing colors to appear incorrectly.
• Alignment: After cleaning, perform a print head alignment. This ensures that the ink is deposited accurately on the paper, which is crucial for getting the correct colors.

Update Printer Firmware:

• Check if there are any firmware updates available for your printer model from HP's official website. An outdated firmware can lead to performance issues, including incorrect colors being printed.

Check the Paper Type:

• Ensure that the glossy paper you are using is compatible with your printer. Not all printers handle all types of glossy paper well. Consult the printer’s manual or manufacturer’s website for recommended paper types.

Run a Test Print:

• After making adjustments, run a test print to see if the issue persists. Use a document that has a mixture of colors and black text to thoroughly check the output.

Software and Drivers:

• Make sure that your printer drivers are up to date. Visit the HP website to download the latest printer drivers for your model.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support