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‎01-12-2025 03:13 PM - last edited on ‎01-14-2025 07:29 AM by Retired

HP Recommended

So i lost the first shipment and requested another. I just used that ink only to find out the system is not going to autoship because it still shows that lost ink. So from now on i have to manualy request ink. Whats the deal here this was to be automatic. How to i tell someone that ink was lost and get back on autoship

1 REPLY 1

‎01-13-2025 10:35 AM

HP Recommended

Hi @satmaster2,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I'm sorry to hear about the frustration with your Instant Ink service—it must be really inconvenient to manage this manually when it’s supposed to be automatic.

 

To get this issue sorted, I kindly request you to contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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