printer is not accepting a new HP ink cartridge purchased from Staples.

[Flirty1]

This is the 2nd printer to give me this message.  Is there a way to trouble shoot, fix or clean the area so the cartridge works?  I have a meeting in an hour that I need to print documents out for.

[Alden4]

Hi @Flirty1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 5740 is displaying an error message related to the cartridge, there are a few troubleshooting steps you can try.

• Restart the Printer: Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes, a simple reboot can resolve temporary issues.
• Check the Cartridge: Make sure the cartridge is properly installed and that there are no visible signs of damage or blockage. Remove the cartridge and reinsert it to ensure it's seated correctly.
• Clean the Cartridge Contacts: Use a lint-free cloth lightly dampened with distilled water to clean the electrical contacts on both the cartridge and inside the printer. Make sure they are dry before reinstalling the cartridge.
• Check for Updates: Ensure that your printer's firmware and software drivers are up to date. Sometimes, updating the printer's software can resolve compatibility issues.
• Replace the Cartridge: If the issue persists, try replacing the cartridge with a new one. It's possible that the current cartridge is faulty or nearing the end of its lifespan.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support