printer shows cartridge can only be used in a printer entrolled in HP instant ink - but I am

[Bonzobev]

My printer keeps showing cartridges can only be used in a printer that is currently enrolled in HP Ink. I am enrolled and I pay monthly subscription. I can't use the control panel as the HP message is on their. Any ideas?

[VikramTheGreat]

Hi @Bonzobev,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details. The error message "Cartridges can only be used in a printer that is currently enrolled in HP Ink" — even though you're already enrolled and paying — typically points to a communication or account sync issue between your printer and HP’s Instant Ink service.

Here’s how to fix it:

1. Check Internet Connection

• Make sure your printer is connected to the internet via Wi-Fi.
• Restart your router and printer to refresh the connection.

2. Sign In to HP Smart and Sync Your Account

• Open the HP Smart on your computer or phone.
• Sign in with the same HP account used for Instant Ink.
• Go to Account > Instant Ink and verify your printer is listed and active.

3. Re-add the Printer in HP Smart

• In the HP Smart app, remove the printer and then re-add it:
  • Click Printers > Remove Printer.
  • Then click Add Printer and follow the prompts to reconnect it.

4. Check Cartridge Authenticity

• Make sure the cartridges are Instant Ink cartridges (they should say so on the label).
• If you’ve used third-party or refilled cartridges, they won’t work with Instant Ink printers.

5. Perform a Printer Reset

• Unplug the printer while it’s on.
• Wait 60 seconds.
• Plug it back in and power it on.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat