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‎08-10-2023 03:12 AM

HP Recommended
Product: HP LaserJet Enterprise 700 color MFP M775dn
Operating System: Microsoft Windows 11

Please help!

 

I am continuously receiving error: 13.B9.C1 Fuser wrap jam even after the jam is removed. 

 

The paper feeds half way and then stops and the error then appears. 

 

I have checked the paper size and quality settings, I have checked the rollers have no obstructions, run quick calibration and attempted to run a clean page but it just gets stuck. Please can someone help me? 

Category:
1 person had the same question
1 REPLY 1

‎08-10-2023 08:14 AM

HP Recommended

Under the fuser is a black plastic guide that inserts in the metal pan. This can become dislodged or fall out entirely. 

Repairatrooper_0-1691676733926.png

It can also be caused by a failed fuser flag, in which case the fuser will need to be replaced.

 

Repairatrooper_1-1691676825134.png

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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