4155 Prinyer continually having "size mismatch" errors!!!

[Ggarber1424]

4155 Prinyer continually having "size mismatch" errors!!!  New paper, Turn Off/On - nothing helps.  Ive never set it up for anything but LTR size..  What gives?

[Raj_05]

Hi @Ggarber1424,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "size mismatch" error on your HP DeskJet Plus 4155 All-In-One Printer typically occurs when the paper size settings in the printer do not match the paper size settings in the print job. Here’s how you can troubleshoot and resolve this issue.

Check Paper Size Settings on Printer:

• Make sure the paper size settings on the printer control panel match the actual paper loaded. For letter size (LTR), ensure that LTR is selected on the printer's settings.

Check Paper Guides and Paper Tray:

• Ensure that the paper guides in the paper tray are adjusted correctly to fit the size of the paper you are using (LTR size in your case).

Check Print Settings on Computer:

• When printing from your computer, verify that the paper size selected in the print settings matches the paper loaded in the printer (LTR size).

Reset Printer and Print Jobs:

• Turn off the printer, wait for about 30 seconds, and then turn it back on. Sometimes, resetting the printer can resolve temporary issues.

Update Printer Firmware (if applicable):

• Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve software-related issues.

Reload Paper:

• Remove the paper from the tray, ensure it’s aligned properly and not damaged, then reload it into the tray.

Try Different Paper:

• If possible, try using a different batch or brand of LTR size paper to see if the issue persists.

Check for Obstructions:

• Inspect the printer for any obstructions that may be interfering with the paper feed or causing the error.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Ggarber1424]

I have done all of the suggestions over the years but the problem persists.  Often turning off/on fixes it, but too ofen I abandon the print try, and do it tomorrow, which usually works.  Can absorbed moisture in my 'lower level'  (basement) cause this!

[Raj_05]

Hi @Ggarber1424,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support