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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- 4x6 glossy paper keep jamming.

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01-17-2021 12:27 PM - edited 01-17-2021 12:31 PM
I am trying to print photos on 4x6 glossy paper (250 gsm) from my iPhone but the paper stops feeding through (almost always on the same place of the paper) and the printer keeps printing, leading to ink bleeds and smears in the printer.
Is the paper too heavy or too glossy? Is there something I'm not seeing?
01-20-2021 08:33 AM
@Shopgirl84, Welcome to the HP Support Community!
- Are you using HP Photo papers?
- Which version of iOS are you using?
- Which app are you using to print?
According to the printer specifications, this printer supports 4x6 photo papers of up to 300 g/m².
Make sure the photo papers are properly placed in the input tray. Refer to - Loading Paper, Cards, and Envelopes
Clean the paper pick rollers as mentioned in this document - Paper Jam Error
Update the printer firmware
On the printer, go to Setup > Tools > Update the printer
Click here to know different methods of updating printer firmware.
Also, check for any software updates on the iOS device
Go to Settings > General > Update the software
Check the print settings on the app you are using to print. Make sure the right paper type and paper size are selected.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee